Organization or agency to advise me on difficulties with AARP and Hartford Auto Insurance?

Right, AARP has no influence. If you bought the insurance DIRECTLY from Hartford, you have no agent. Hartford sells directly, but they ALSO sell through agents. If you bought through an agent, go to your agent for help. Otherwise, you ARE your agent.

Complaints to AARP are going to do NOTHING. They can't make Hartford do anything.

You need to complain to your State Insurance Department, in writing. Some states will let you do the complaint over the internet. Some make you write it in.

Of course, your AGENT should be the first person to help you - unless you bypassed the agent system.

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